Accessibility for Ontarian’s with Disabilities Act, 2005 (AODA)

General

The Accessibility for Ontarian’s with Disabilities Act, 2005 (AODA) goal is to make Ontario accessible to people by 2025. We wish to support that goal in order to create a province where every person who lives or visits can participate fully within the community. Ontario’s businesses, organizations and communities are working together to become more accessible and inclusive to people with disabilities. We at The Garden Basket understand that people with disabilities may have different needs.

The Garden Basket Accessible Customer Service Plan

Providing Goods and Services to People with Disabilities
The Garden Basket is committed to the excellence in serving all customers, including people with disabilities.

Assistive Devices
We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.

Communication
We will communicate with people with disabilities in ways that take into account their disability.

Service Animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers
with disabilities such as the customer washroom, designated parking spots, ramps, automatic doors, etc., The Garden Basket will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be placed at 9271 Markham Road, Markham, ON, L6E 1A1.

Training
The Garden Basket will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf. All individuals in the following positions (but not limited to) will be trained: Partners, Managers, Full Time and Part Time employees. This training will be provided to staff within the first month of employment.

Training will include:
– An overview of the Accessibility for Ontarian’s with Disabilities Act, 2005 and the
requirements of the customer service standard
– The Garden Basket’s plan related to the customer service standard
– How to interact and communicate with people with various types of disabilities – How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
-What to do if a person with a disability is having difficulty in accessing The Garden Basket goods and services.

Staff will also be trained when changes are made to our plan.

Feedback Process
Customers who wish to provide feedback, including complaints, on the way The Garden Basket provides goods and services to people with disabilities may contact Serana Amin, at 905-471-0777, or via email at serana@thegardenbasket.ca. Customers can expect to hear back within 30 days
.
Modification to this or other policies
Any policy of The Garden Basket that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

As you can see from our Accessible Customer Service Plan provided above, AODA legislation will ensure all Ontario’s businesses, organizations and communities are working together to become more accessible and inclusive to people with disabilities. We at The Garden Basket understand that people with disabilities may have different needs. The Garden Basket will continue to develop and train our team to meet this objective.

Should you require any additional information in regards to the AODA, please visit ontario.ca/AccessON for more information.